Help Center

Frequently Asked Questions

We provide estimated delivery times for every product, clearly visible on both product pages and at checkout. Our inventory encompasses a variety of items, each assigned a specific lead time tailored to its individual delivery duration, ensuring transparency and accurate expectations for our customers.

We understand the importance of convenience when it comes to delivery. Our dedicated couriers operate seven days a week, ensuring flexibility in scheduling. Deliveries are available from 8 am to 9 pm, accommodating a wide range of schedules to better serve our valued customers.

At this time, our delivery services are limited to addresses within the UK mainland. We are continuously exploring opportunities to expand our delivery reach, but unfortunately, we are unable to accommodate deliveries outside of this region presently.

We understand that every delivery situation is unique, and we strive to accommodate all our customers' needs. Our selected couriers are adept at navigating various delivery challenges, including parking restrictions and limited access areas.

Your furniture will be delivered by a dedicated two-person team who specialise in handling large, bulky items like furniture. They will carefully transport your order to the room of your choice, providing a seamless delivery experience. Our couriers are well-trained to manage any delivery scenario, ensuring that you won't have to worry about navigating awkward or challenging delivery situations upon arrival.

If you need to modify your delivery address, time, or any other details, please reach out to us as soon as possible via email at info@fwhomestores.co.uk or by contacting our customer service team by phone at 03454 677276. We'll promptly update your information and liaise with our shipping providers on your behalf. Once the changes are accepted and processed, your updated shipping details will reflect in your Tracking Link, providing you with real-time updates on your delivery status.

Our commitment to quality and sustainability drives us to partner with an FSC-certified factory for the crafting of certain collections, which are meticulously handmade in Vietnam. This artisanal process ensures the highest standards of craftsmanship and environmental responsibility. As a result, the lead time for these products may vary due to the intricate handcrafted nature and the logistics involved in shipping them to our customers. We appreciate your understanding and patience as we strive to deliver exceptional products that meet our ethical and quality standards.

We prioritise delivering complete orders to provide you with a seamless and efficient shipping experience. By default, all items in your order will be shipped together unless you specifically request otherwise. This means that the delivery date will be determined by the item with the longest lead time to avoid splitting orders into separate deliveries.

However, if you prefer to have your items shipped separately or have special delivery instructions, please reach out to us at info@fwhomestores.co.uk or call us at  03454 677276.

If you encounter any issues with your shipment, we're here to help resolve them promptly. You can reach out to our dedicated customer support team through multiple channels for assistance. We recommend using our convenient live chat feature located at the bottom of every page on our website for immediate assistance. If you prefer, you can also send us an email at info@fwhomestores.co.uk or give us a call at 03454 677276. Our friendly and knowledgeable staff are ready to address any concerns you may have regarding your shipping experience.

Estimated dispatch provides you with an approximate timeframe for when your order will be processed and prepared for shipping. This estimate is determined based on various factors such as stock availability, location of the stock, and whether the item is pre-built or made-to-order. We strive to provide a conservative estimate that reflects typical processing times, ensuring transparency and managing expectations for our customers. Please note that the estimated dispatch times may vary for different products, but rest assured, we're dedicated to getting your order ready for shipping as efficiently as possible.

When your order is marked as 'Ready to Ship,' it means that your items are fully processed, packed, and prepared for collection by our trusted courier service. This status indicates that your order is on the verge of being dispatched to its destination. You can expect the courier to collect your package imminently, initiating the next step in the delivery process. Rest assured, 'Ready to Ship' signifies that your order is primed and ready to begin its journey to you.

Point to Point Couriers are our trusted delivery partners specialising in handling large, high-value, and potentially fragile items. With a focus on providing top-notch service, they offer two-man delivery to ensure seamless placement of items at the customer's desired location upon delivery. Point to Point boasts a solid reputation built over 40 years of experience in the distribution and logistics industry in the UK. Their reliability and expertise make them the ideal choice for ensuring the safe and secure delivery of your valuable purchases. You can trust Point to Point Couriers to handle your items with care and professionalism, providing peace of mind throughout the delivery process.

Our courier partner, Point to Point, employs multiple communication channels to ensure seamless coordination of your delivery. You can expect to be contacted via text, email, and phone to arrange the details of your delivery. Initially, you will receive a text message with your proposed delivery dates. Following this, a confirmation phone call will be made to finalise the delivery arrangements. Please note that it's important to confirm the delivery date to ensure the smooth processing of your order. In our commitment to providing personalised service, we strive for accuracy and efficiency in delivery, aiming for a seamless experience for you as our valued customer.

If you have any issues arranging courier please contact us directly on info@fwhomestores.co.uk or telephone our customer service department on 03454 677276.

For your convenience, we provide comprehensive communication channels to keep you updated on your order status, including shipping updates. You will automatically receive notifications via email and SMS regarding your order progress. In the event of no response to SMS notifications, we will follow up with a telephone call to ensure you stay informed. Additionally, you have the option to track the status of your order at any time by logging into your account on our website. Simply navigate to the 'My Orders' page and click on your order to view its current status and detailed information. We are committed to providing you with transparent and timely updates to ensure a smooth and satisfactory shopping experience.

We offer a variety of convenient payment options to make your shopping experience with FW Homestores seamless and hassle-free:

1. Debit Card (VISA or Mastercard)
2. Credit Card (VISA or Mastercard)
3. PayPal (including PayPal Pay-in-3)
4. Klarna
5. Apple Pay
6. Novuna Finance

Whether you prefer using your debit or credit card, utilising popular digital wallets like PayPal or Apple Pay, or taking advantage of flexible payment plans with Klarna or Novuna Finance, we strive to provide options that cater to your preferences and needs. Rest assured, all payment methods are secure and encrypted to safeguard your financial information. Choose the payment option that best suits you and enjoy a smooth checkout process with FW Homestores.

We're pleased to accept a wide range of payment methods to accommodate your preferences. At FW Homestores, we welcome payments made with all cards enabled by VISA or Mastercard, ensuring flexibility and convenience for our customers. Additionally, we accept payments through trusted digital platforms such as PayPal and Klarna, providing you with even more options to complete your purchase securely.

Yes, all prices displayed on our website already include VAT and any other applicable taxes or duties. This means that the price you see is the final price you'll pay at checkout, with no hidden charges or surprises. We believe in transparency and strive to provide our customers with clear pricing information upfront, ensuring a straightforward and hassle-free shopping experience. Rest assured, when you shop with us, you can confidently make your purchase knowing that there are no additional taxes or duties to worry about.

Ensuring the security of your credit/debit card details is paramount to us. That's why we've partnered with Shopify Payments, a PCI-compliant payment platform that employs robust security measures to safeguard your sensitive information. With support for 3D Secure checkouts, Shopify Payments ranks among the most secure payment gateways globally. This means that when you make a purchase on our website, your card details are encrypted and protected, reducing the risk of unauthorised access or fraudulent activity. You can shop with confidence knowing that your payment information is in safe hands.

Determining your eligibility for finance options such as Klarna is straightforward. You can easily assess your eligibility by using Klarna's Eligibility Checker, accessible via this link. This tool provides valuable insights into whether you qualify to use Klarna for financing your purchase. Additionally, we recommend reviewing the detailed information provided in the linked article, which offers further guidance on the approval process for using Klarna. By taking advantage of these resources, you can gain clarity on your eligibility status and make informed decisions regarding financing options for your purchase.

Managing payments for your Klarna agreement is simple and convenient. For comprehensive instructions on how to make payments to Klarna, we recommend referring to the detailed information provided in this linked article This article outlines the step-by-step process for making payments, ensuring clarity and ease of use. By following the instructions provided, you can effortlessly handle your payments and stay on track with your Klarna agreement. If you encounter any difficulties or have further questions, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure a smooth and stress-free experience with Klarna payments.

To facilitate a replacement, collection, or refund, we kindly ask for the following information:

1. Order Number: Please provide the unique order number associated with your purchase. This helps us locate your order details efficiently and process your request promptly.
2. Details of the Request: Include specific information about the nature of your request, whether it's for a replacement, collection, or refund. Providing clear details helps us understand your needs and address them effectively.

Once you have gathered this information, please reach out to our dedicated customer support team via email at info@fwhomestores.co.uk or by calling us at 03454 677276. Our representatives will assist you further and ensure that your request is handled swiftly and accurately. Your satisfaction is our priority, and we're here to help resolve any issues or concerns you may have with your order.

In the rare event that you receive a faulty item, we're here to make the returns process as smooth and hassle-free as possible. Simply contact us at info@fwhomestores.co.uk or call us at 03454 677276, and one of our dedicated team members will promptly assist you. Depending on your preference and availability, we can arrange for a replacement to be sent to you or initiate a refund for the faulty item. Our goal is to ensure your complete satisfaction with your purchase, and we're committed to resolving any issues swiftly and effectively. Rest assured, we're here to support you every step of the way.

If you wish to initiate a refund or return for an item, our team is here to assist you every step of the way. Simply reach out to us via email at info@fwhomestores.co.uk or give us a call at 03454 677276, and one of our knowledgeable team members will guide you through the process and help arrange the return. We understand that circumstances may vary, and we're committed to ensuring your satisfaction with your purchase.

We take all feedback seriously, including complaints, as they help us improve our services. If you have a complaint, we encourage you to get in touch with us directly via email at info@fwhomestores.co.uk or by calling us at 03454 677276. Our dedicated team will ensure your complaint is promptly forwarded to our service team for review. We are committed to addressing your concerns in a timely manner and providing a satisfactory resolution. Your feedback is invaluable to us, and we appreciate the opportunity to address any issues you may have. Rest assured, we're here to listen and take appropriate action to ensure your satisfaction.

Once your refund request is approved, please allow 3-5 working days for the payment to be processed and credited back to your account. This timeframe is standard for most financial institutions and ensures a secure transaction process. It's important to note that we prioritise security and privacy, which is why we utilise a secure system for refunds

Placing an order with us is quick and easy. Just browse our website, add the desired item(s) to your shopping basket, and proceed to checkout. Follow the instructions to complete your purchase securely. If you prefer to speak with a member of our team to place your order or have any questions, feel free to give us a call at 03454 677276. Our friendly staff are here to assist you and ensure a smooth ordering process. Whether you choose to order online or over the phone, we're dedicated to providing you with excellent service and assistance every step of the way.

If you're interested in placing a wholesale order for your business, we're here to assist you. Please reach out to us directly via email at info@fwhomestores.co.uk or by calling us at 03454 677276. Our dedicated team will be happy to discuss your business needs, provide information on bulk ordering options, and assist you in placing your wholesale order. We understand the unique requirements of businesses, and we're committed to providing personalised service to meet your specific needs. Get in touch with us today, and let's discuss how we can support your business with our products and services.

For your convenience, product dimensions are readily available on each product page, located beneath the price and alongside the expected delivery time. We understand the importance of knowing the size and dimensions of our products before making a purchase decision. By providing this information prominently on the product page, we aim to make it easy for you to assess whether the item will fit your space and meet your requirements. If you have any further questions about product dimensions or need additional assistance, please don't hesitate to reach out to our customer support team. We're here to help ensure you have all the information you need to make an informed purchase.

Managing your order online is easy and convenient with us. Our system is designed to keep you informed about the progress of your order every step of the way. However, if you need to make any changes or updates to your order information, we're here to assist you. Simply reach out to our customer support team via email at info@fwhomestores.co.uk, and one of our dedicated representatives will promptly address your request. Whether you need to update your delivery address, make changes to your order, or have any other inquiries, we're committed to providing you with excellent service and ensuring your satisfaction. Your convenience is our priority, and we're here to help make managing your order as seamless as possible.

If your contact details have changed since placing your order, we're here to help you update them. Simply send us an email at info@fwhomestores.co.uk or give us a call at 03454 677276, and one of our friendly team members will assist you in updating your contact information. It's important for us to have accurate contact details to ensure smooth communication regarding your order and delivery. Whether you've changed your address, phone number, or email address, we're committed to helping you keep your information up to date. Your satisfaction is important to us, and we're dedicated to providing excellent service every step of the way.

To track the status of your order, we provide you with an individual tracking link for each order. Once your order has been processed and handed over to our delivery courier, you will receive an email confirmation containing your tracking link. Additionally, you can access your tracking link conveniently in the 'My Account' section on our website. Simply log in to your account, navigate to your order history, and click on the order in question to find the tracking information. With this tracking link, you can monitor the progress of your delivery in real-time, allowing you to stay informed and updated every step of the way. If you encounter any issues or have questions about your order status, please don't hesitate to reach out to our customer support team for assistance. 

Our FW blogs cover a diverse range of topics, including helpful how-to guides, inspiring look-books, and the latest style trends to keep you informed and inspired. To access our latest blogs, simply click here to explore a wealth of content designed to enhance your home and lifestyle. Whether you're seeking decorating tips, design inspiration, or expert advice on home improvement projects, our blogs are packed with valuable insights to help you make the most of your space. Stay up-to-date with the latest trends and ideas by checking out our regularly updated blog section.

To find the size and dimensions of our products in centimeters (cm), simply navigate to the individual product page you're interested in. You'll find detailed product information, including dimensions, conveniently listed below the price of the product. Our dimensions are provided in centimeters to ensure accuracy and clarity for our customers. If you have any further questions about the size or dimensions of a specific product, feel free to reach out to our customer support team. We're here to assist you and provide all the information you need to make informed purchasing decisions.

Handmade refers to the meticulous crafting of our products through manual techniques, eschewing the use of automated mass production machinery. This approach allows us to infuse each item with individuality and distinctive character, embodying the artisanal skill and attention to detail that sets our creations apart. By handcrafting our products, we prioritise quality, authenticity, and a personal touch in every piece, ensuring a truly unique and meaningful experience for our customers.

To redeem your new customer discount, all you need to do is sign up for our mailing list. Once you've signed up, you'll promptly receive an email containing your unique discount code. When you proceed to checkout, simply enter this code into the designated voucher code section. Alternatively, you can click the provided link at the top of any page or within the email notification, and your discount will automatically be applied to the total price in your cart. It's our way of welcoming you and expressing our gratitude for choosing us.

If you need to get in touch with our customer service department, we're here to assist you promptly and efficiently. You can reach out to us via email at info@fwhomestores.co.uk. Alternatively, you can give us a call at 03454 677276. Our dedicated team is available to address any inquiries, concerns, or feedback you may have regarding our products or services. We strive to provide excellent support to ensure your satisfaction with every aspect of your experience with us.

Certainly! At FW Homestores, we prioritise the satisfaction and longevity of your purchase. Apart from providing a comprehensive 1-year manufacturer's guarantee on all our products, we also extend our commitment to your satisfaction through our aftercare and maintenance services. Should you encounter any technical issues with your item, our dedicated team is ready to assist you with convenient at-home maintenance services. Our goal is to ensure that your experience with our products is not only enjoyable but also worry-free, providing peace of mind long after your initial purchase.

Absolutely! Once you've placed an order with us, an automatic order receipt will be promptly sent to the email address you provided during checkout. Additionally, you can easily access and download a copy of your receipt from your personal My Account page on our website. For our valued business customers, upon request or upon setting up an account, we're happy to provide a VAT receipt to ensure compliance with your business needs. Rest assured, we're committed to providing you with all necessary documentation for your records, ensuring a seamless and transparent transaction experience.

At our company, we understand that unforeseen issues may arise, and we're here to address them promptly and effectively. If you encounter any challenges or if something doesn't meet your expectations, please don't hesitate to reach out to us. Our dedicated team is committed to providing exceptional customer support, and we'll work tirelessly to assist you in resolving any concerns or issues that may arise. Your satisfaction is our top priority, and we're here to ensure that your experience with us is nothing short of excellent.

While we appreciate your interest in tailored products, at this time, we don't offer alterations or bespoke item creation for individual purchases. However, for our esteemed trade customers, we're delighted to accommodate alterations and bespoke creations to meet bulk-order requirements. If you're a trade customer seeking customised solutions, please reach out to us at info@fwhomestores.co.uk, and our team will be delighted to discuss your specific needs in more detail. We're committed to providing tailored solutions that meet your requirements and exceed your expectations.

Absolutely! As a token of our appreciation for the invaluable service provided by Blue Light Card members, we offer an exclusive additional 5% discount on our products. To avail of this special offer, simply visit the Blue Light Card website and redeem your unique voucher code. Once you have your code, proceed to checkout on our website and enter the code in the designated field. Your discount will be applied to your total order amount. We're honoured to extend this discount as a small gesture of gratitude for the dedication and commitment shown by Blue Light Card members.

Reclaimed wood is a sustainable and eco-conscious choice that embodies both history and craftsmanship. It refers to wood sourced from previous applications, such as buildings or structures, that is repurposed for new use. Rather than allowing this wood to go to waste, it is salvaged and given a second life, contributing to the preservation of natural resources and reducing environmental impact.

One of the key benefits of reclaimed wood is its inherent strength and durability. Aged timber tends to be denser and less prone to splitting, making reclaimed wooden flooring, for example, more resilient and longer-lasting compared to flooring made from newer timber. By choosing reclaimed wood, you not only add timeless beauty to your space but also contribute to the conservation of our planet's precious resources.

Subscribe to our mailing list to stay in the loop with exclusive updates, offers, and news. By joining, you'll receive notifications about exciting competitions, special discounts, upcoming sales, limited edition items, new product launches, and much more! Be the first to know about our latest offerings and gain access to exclusive perks reserved just for our subscribers. Don't miss out on the chance to be part of our community and stay informed about everything happening in our world. Sign up today and elevate your experience with us!

If you need to reset your password, don't worry, it's a straightforward process. Simply navigate to the login page on our website and click on the 'Lost my password?' button. From there, enter the email address associated with your account. You'll receive an email with instructions on how to reset your password. Click on the reset button provided in the email and follow the prompts to create a new password. Once you've completed this step, you can log in to your account using your new password. If you encounter any difficulties or have further questions, feel free to reach out to our support team for assistance. We're here to help ensure you have a smooth and hassle-free experience with us.

Our various product ranges are designed with cohesive aesthetics in mind, often utilising similar finishes and following complementary design trends. As a result, we believe that products from different ranges can indeed be mixed and matched to create a harmonious and personalised look in your space. Whether you're blending pieces from different collections to achieve a unique style or coordinating items to complement each other, our versatile range of products allows for seamless integration across various ranges.

Should you have any specific style inquiries or need assistance with combining products from different ranges, our knowledgeable team is here to help!

At FW Homestores, we stand behind the quality and craftsmanship of our furniture. To ensure your peace of mind and satisfaction with your purchase, we provide a comprehensive 1-year manufacturer's warranty on all our products. This warranty covers any defects in materials or workmanship under normal use conditions. In the rare event that you encounter an issue with your furniture within this warranty period, simply reach out to us, and our dedicated customer service team will assist you promptly in resolving the issue.

We're committed to offering you the best value for your money. If you find the same product elsewhere at a lower price, we're happy to match that price for you. Simply provide us with a link to the competing offer, and our dedicated team will take care of the rest. We want you to have confidence in your purchase with us, knowing that you're getting the best deal possible. Don't hesitate to reach out if you have any questions or need assistance. We're here to ensure that you're completely satisfied with your shopping experience.

We take pride in the quality and diversity of wood used in crafting our products. Our range incorporates a blend of both softwood and hardwood, carefully selected to meet our standards of durability, aesthetics, and sustainability. Among the varieties we commonly utilise are pine, oak, and elm. These woods are chosen for their unique characteristics, such as strength, grain patterns, and natural beauty, ensuring that each piece is not only visually appealing but also built to last. Whether you prefer the warm, rustic charm of pine, the timeless elegance of oak, or the distinctive grain of elm, you can trust that our products are crafted with the finest materials to enhance your living space.

We're delighted to offer you the opportunity to experience our diverse product ranges in person at our physical retail stores. Located throughout the South-West of the UK, our galleries provide a welcoming environment where you can explore our furniture collections up close, get a feel for their quality and craftsmanship, and envision how they can enhance your living space. To find the nearest location to you, please visit our website's dedicated page, which lists all our gallery locations along with their addresses and operating hours. We encourage you to drop by at your convenience and allow our knowledgeable staff to assist you in finding the perfect pieces to suit your style and needs. 

Our commitment to quality extends to the finishes we apply to our reclaimed wood products. Each piece is expertly finished with a light varnish, carefully chosen to enhance the natural beauty of the wood while providing protection against everyday wear and tear. This varnish not only enriches the wood's colour and grain but also adds a subtle sheen, elevating the overall aesthetic appeal of the piece. Rest assured, our finishes are thoughtfully selected to complement the rustic charm and character of reclaimed wood, ensuring that your furniture not only looks stunning but also stands the test of time.

Booking a virtual viewing with us is easy and convenient. To schedule your virtual viewing, please visit our website and navigate to the booking page using the provided link. Once there, you can select your preferred date and time slot for the viewing. Our virtual viewings are conducted via FaceTime or WhatsApp Video call for your convenience.

After you've chosen your desired time slot, simply confirm your booking, and we'll take care of the rest. At the scheduled time, one of our knowledgeable team members will reach out to you via the selected platform to conduct the virtual viewing. During the call, you'll have the opportunity to explore our products, ask questions, and receive personalised recommendations from the comfort of your own home.

We understand the importance of protecting your floors, which is why we take great care in designing our furniture to minimise the risk of scratches. All our dining tables come equipped with rubber stoppers affixed to the bottom of the legs. These stoppers serve as a protective barrier, effectively preventing scratches and damage to your floors, whether they're hardwood, tile, or laminate.

With our furniture, you can enjoy peace of mind knowing that your floors are safeguarded against any potential harm caused by table legs or seat legs. If you have any further questions about floor protection or our furniture design, please feel free to reach out to our team. We're here to ensure that your experience with our products exceeds your expectations in every way.

While our wood surfaces are durable and resilient, we advise against placing hot items directly on them without the use of a protective mat. This precaution helps prevent heat damage and ensures the longevity of your furniture.

As for outdoor use, while our products are not specifically designed for outdoor environments, they can be used outdoors on occasion, provided they are not exposed to prolonged periods of outdoor elements such as rain, direct sunlight, or extreme temperatures. Exposure to such conditions can lead to deterioration of the wood and finish over time.

Each piece of reclaimed furniture has its own story to tell. Every bump and groove a tell-tale sign of a previous life. 

Recycled timber from old house and boat building material, gives this furniture a unique and individual charm. 

No two pieces are ever identical and the beauty of owning one of these exquisite items is to have a totally exclusive and unique piece of furniture in your home. 

• Cracks and splits may occur in recycled timber, this is perfectly normal with this type of material and may occur as the product ages within the home. You may even find areas of wood filler and infills on your reclaimed furniture, including table tops and doors

• The colours on the timber will vary from piece to piece – this is part of the rustic charm of these beautiful collections

• The uniqueness and beauty of this natural product may also display the following characteristics

• Nail marks 

• Dents 

• Scratches 

• Bore Holes 

• Cracks and Splits 

All signs of a beautifully hand-crafted product of nature

Care Instructions: 

● Reclaimed furniture is not waterproof, heat resistant or immune to chemicals. Do not put hot dishes or cups on any surface, always use an insulated mat for protection. 

● Don’t use a protective cover containing rubber derivatives – it could react with the finish. 

● Dining tables should not be placed directly in front of a heat source, such as a radiator or underfloor heating as this will cause the humidity in the wood to drop resulting in some cracking. 

● Wooden products change colour with exposure to both natural and electric light. Rotate any ornaments to avoid patches of colour where an object has stood. 

● Sharp objects such as cutlery and pans can score the surface of your furniture, as can crockery being dragged across the top.

Cleaning Instructions 

● Spills should be removed immediately by dabbing the area using a clean damp cloth. Do not rub across the surface as this will damage the finish to the top of the table or cabinet. 

● We recommend cleaning with a damp cloth followed by a dry cloth. Never use vinegar, lemon juice or other cleaners containing acids, scouring powders or cream cleaners, which may contain abrasives. 

● Should you wish to apply a protective finish to your table, please apply a light coat of Osmo Wood Wax or Isoguard Natural Finish. Both products available on the internet. 

If your furniture becomes stained, scratched or chipped, or suffers other damage we recommend the following action. 

● Coloron Wood Dye 

Various colours are available to match the colour of your table. Simply follow the application instructions and then finish with a coat of Colron Refined Finishing Wax. 

● Ronseal Multi-Purpose Wood Filler 

Ideal for filling in cracks and splits and is available in various colours to match the finish of your table or cabinet. Once again follow the application instructions for best results.

We welcome all business inquiries and are eager to assist you in any way we can. To make a business inquiry, please reach out to our dedicated trade team by sending an email to info@fwhomestores.co.uk. One of our experienced team members will promptly respond to your inquiry and provide you with the information and support you need.

Whether you're interested in wholesale purchases, bulk orders, or partnership opportunities, we're here to cater to your specific business needs. Our goal is to establish successful and mutually beneficial relationships with our business partners, and we look forward to the opportunity to collaborate with you.

If you have any additional questions or require further assistance, please don't hesitate to contact us. We're committed to providing exceptional service and support to our valued business partners, and we're dedicated to helping you achieve your goals.

We understand the unique needs of businesses and are pleased to offer tailored solutions and discounts for bulk orders. If you have specific requirements or prefer to discuss your business needs directly, you can reach out to our experienced trade team via email at info@fwhomestores.co.uk. A dedicated member of our team will promptly respond to your inquiry, provide personalised assistance, and ensure that you receive the most competitive pricing available for your scale of purchase.

Absolutely! We do offer the option to place an order online and pay later via invoice. However, to secure your items, we kindly request a deposit be paid upfront. This deposit ensures that your order is reserved exclusively for you until full payment is made. Once your deposit is received, we'll promptly process your order and send you the invoice for the remaining balance. If you have any further questions or would like to proceed with your order, please don't hesitate to contact our customer service team. We're here to assist you every step of the way!

Absolutely, for business orders, you will receive a detailed VAT receipt with a breakdown of all applicable taxes. Our product prices are inclusive of VAT, ensuring transparency and clarity in your transactions. Rest assured, there are no hidden charges or additional taxes beyond the displayed prices. Should you need further clarification or assistance regarding taxes or charges, feel free to reach out to our dedicated customer support team. We're here to ensure your purchasing experience is seamless and hassle-free.

The delivery timeline for your furniture depends on the specific items you've chosen, as each may have its own lead time. To ensure we meet your requirements, especially if you're working with a specific deadline, we recommend reaching out to us directly. Our team will gladly provide you with accurate information regarding lead times and delivery schedules tailored to your needs. Don't hesitate to contact us at info@fwhomestores.co.uk, and we'll assist you promptly. Your satisfaction and peace of mind are our top priorities.

Our furniture is meticulously designed to cater to a wide range of businesses, regardless of their size or industry. Whether you're a small startup, a medium-sized enterprise, or a large corporation, our diverse range of products is tailored to meet your needs. We've proudly served numerous esteemed companies across various sectors, including hospitality, retail, and office environments. Our versatile collection ensures that you'll find the perfect pieces to complement your business aesthetic and functionality requirements. Feel free to explore our ranges and discover the ideal furniture solutions for your unique business needs.

Bankbond T/A FW Homestores, Barnstaple, 2 Howard Avenue, EX32 8QA | Company No: 05275061 | VAT No: 851549119 | Terms & Conditions

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