Help Center

Frequently Asked Questions

Your estimated delivery lead time is displayed on each product and also shows within your cart and checkout before ordering. We sell a range of different items which have different lead times set depending on how long each different will take the product to arrive with the customer.

Our couriers are available to deliver between 8 am and 9 pm, seven days a week.

We do not currently deliver outside of the UK mainland.

Yes, our chosen couriers are equipped to handle all sorts of tricky and difficult deliveries, they are furniture specialists who will endeavour to deliver to any fixed address. 

All deliveries will be complete by a two-man team and will be delivered to the room of choice. All couriers are specialists in delivering large, bulky item such as furniture, ensuring you will not have to worry about awkward delivery on arrival, we are equipped to manage any situation! 

Your details can be changed at any point, however delivery addresses will need to be changed two weeks before delivery to ensure no failed deliveries. If you would like to change your delivery address, time or details please contact us as soon as possible either to or telephone customer services and we can update your details and communicate with shipping providers on your behalf. Once accepted and updated, the shipping details will be amended on your Tracking Link. 

For more information on tracking links, please read our information here or view the question 'Where can I find my delivery tracking link?' at the top of the Customer Help Centre page. 

Due to working with an FSC certifed factory a range of our collections are hand crafted in Vietnam. Because of this the shipping time on these prodcuts my vary

We will always deliver complete orders unless a request has been made to split, this means that the item with the longest lead time will set the delivery date, to ensure orders are not split into separate deliveries, unless specifically requested. All requests need to be sent to or telephone us on 03 330 440 117

For any issues regarding delivery we recommend using our live chat at the bottom of every page on the website. Alternatively you can email us at or call on 03454 677276

Estimated dispatch is the typical conservative estimate of the amount of time it will take us to process your order to the shipping phase, and passed onto couriers for delivery. There is a small range of estimated times for different products which is determined by the stock levels, the location of the stock held or if the item is pre-built for order of specifically made-to-order. 

Ready to ship is the alert that your order is due to be collected by the courier

Point to Point are our chosen delivery courier. For more information on Point to Point please view their website for full details

Point to Point are specialists in providing bulky, high-value and potentially fragile or breakable large items, also providing 2-man delivery to ensure the customer never has to take any responsibility for moving items into their desired location at the delivery destination.

Point to Point are a reliable, estabolished copmany who have been in the distribution and logistics business in the UK for 40 years! 

Point to Point will contact you via text, email & phone. All delivery dates will first be text to you and then confirmed by phone call. Failure to confirm the delivery date will void the delivery until confirmed. We endeavour to provide a personal service so that the delivery can be distributed and received accurately first time. 

You can also check your tracking anytime by checking your tracking link. For more information on tracking your order please view the Question at the top of the Help Centre page entitled 'Where can I find my delivery tracking link?'

If you have any issues arranging courier please contact us directly on or telephone our customer service department on 03 330 440 117

You will receive automatic notifications of your order via Email and SMS, as well as telephone if there has been no reply to the SMS.

You can also at any time track the status of your order by checking the Tracking on the website by logging into your account and viewing the My Orders page and click on the Order itself to see the current status as well as the individual order details. 

There are multiple ways to complete purchases on Reclaim Nation; 


1. Debit Card (VISA or Mastercard)

2. Credit Card (VISA or Mastercard)

3. PayPal (or PayPal Pay-in-3)

4. Klarna 

5. Apple Pay

6. Novuna Finance

We accept all card types that are enabled by VISA or Mastercard, PayPal and Klarna are also accepted 

All items are already inclusive of VAT and all other taxes and duties - there are no additional charges, duty or taxes 

Shopify Payments is PCI compliant and supports 3D Secure checkouts, making it one of the most secure payment gateways in the world. 

Please visit Klarna's Eligibility Checker via this article to understand eligibility to use Klarna. For more details on how to get approved to use Klarna please also read this article

We will require an order number and details of the request. All requests need to be sent to or call on 03454 677276

If an item arrives to you faulty please contact us at or call on 03454 677276 and a member of our team can either offer a replacment or a refund

If you would like to return an item for a refund please contact us at or call on 03454 677276 and a member of our team will help get this arranged

If you have a complaint please send it over to or call on 03454 677276 and a member of our team will pass it on to our service team to review and respond as quickly as possible

After approved, the payment will take 3-5 working days to process back into your account, this is a secure system that we cannot access directly and do no make manual transactions to ensure safety and security of funds and confidential personal data. 

If you would like to place and order simply add the item / items you would like to your basket and follow the checkout instructions. Alternatively if you would like to speak to order with a person please call 03 330 440 117

If you are looking to make an order for your business, please contact us directly on or review our Business & Wholesale information and Orders pages

If you are looking to make an order for your business, please contact us directly on or call on 03454 677276

All of product dimensions are located within the 'Product Specification' dropdown on the right-hand panel of each product page, you can also find this in image form in each product image gallery.

You simply leave that up to us. Our system will keep you up to date on the progress of your order. Should you need to change anything or update your information please email us at

Every order we receive will be assigned an individual tracking link, after the order has been processed to our delivery courier. 

You can find a tracking link within the email confirmation we send you and in the my account section on the website. 

To find your tracking simply login to your account by clicking the Login button in the top-right corner of every page, or by Clicking Here

Once you have logged into your account, you will see My Orders where you can find the most up to date delivery information and tracking link

All sorts, our blogs are filled with how to guides, look-books, style trends and much much more. You can view our latest blogs by clicking here

All of product dimensions are shown in Centimetres (cm) and are located within the product specification on the right-hand side of the product page

Hand made is the process of making our products by hand rather than using large mass production machines. We feel this makes all of our products a more unique and characterful

If you sign up to our mailing list you will receive an email showing your discount code. Simply put this into the voucher code section at the checkout or click the link at the top of every page or in the email notification and it will be applied to your Cart price 

To contact our service team you can either email us at or call on 03454 677276

We offer a 1-year manufacturers guarantee on all of our products, we also offer at-home maintenance services for any technical problems you may encounter with your item

You will receive an automatic order receipt via email and accessible from your My Account page, once you have placed an order, business customers will receive a VAT receipt upon request or account setup

If any changes or an issues comes up simply contact us and a member of our team will assist you immediately! 

You can see all our B2B products online and can also place B2B orders using the following link

For individual items we cannot alter or bespoke build individual items. If you are a trade customer we can indeed alter products and make bespoke to fit bulk-order requirements. For more info please contact us at 

We offer an extra 5% discounts for all blue light card members. To get your discounts please head to the blue light card website and redeem your voucher code

Reclaimed Wood: 

Reclaimed Wood refers to wood that has been reclaimed from a previous use - generally as a building material. This is wood that has been removed from a building or other application and is being given a second life as a new product.

Wood that's recycled and reused to meet today's ever-growing need for sustainable and eco-friendly homes and businesses. Reclaimed wood shouldn't be confused with salvaged wood, which has been cut and stored for several years, but not used for any form of construction. 

Aged timber gives reclaimed wood more strength and durability The reason reclaimed wooden flooring is stronger and will last longer than flooring produced from newer timber, is because the older wood is less likely to split.

You will be notified of competitions, offers and discounts, upcoming sales, limited edition items, low stock levels, new launches, VIP events, blogs and much much more!

To reset your password, Click Here and enter your email address. Once received the password reset email you can click the reset button and create a new password, then login to your account using the new password. 

Lost of our ranges use the same finishes and follow similar trends because of this we believe you can mix and match. If you have any style enquires please contact us and a member of our team will be more than happy to help!

We offer 1-year manufacturers guarantee on all of our products 

We price match all of our products. All we require is for you to send us a link to the offer and out team will sort everything for you

Within our products we have a mix of soft and hardwood, mostly pine, oak and elm.

Yes, we have galleries available in the South-West of the UK, see this page for all locations.

All of our reclaimed wood products are finished with a light varnish

Simply use the following link to book a virtual viewing which will be conducted on FaceTime or Whatsapp Video call, we will call you at the scheduled time slot. 

All our dining tables have rubber stoppers at the bottom of the legs to help stop scratching from becoming an issue 

We would not recommend putting hot plates directly on any of our products without using a matt. Although outdoor use is not strictly advised against, the surfaces are NOT designed to be kept outdoors.

Each piece of reclaimed furniture has its own story to tell. Every bump and groove a tell-tale sign of a previous life. 

Recycled timber from old house and boat building material, gives this furniture a unique and individual charm. 

No two pieces are ever identical and the beauty of owning one of these exquisite items is to have a totally exclusive and unique piece of furniture in your home. 

• Cracks and splits may occur in recycled timber, this is perfectly normal with this type of material and may occur as the product ages within the home. You may even find areas of wood filler and infills on your reclaimed furniture, including table tops and doors

• The colours on the timber will vary from piece to piece – this is part of the rustic charm of these beautiful collections

• The uniqueness and beauty of this natural product may also display the following characteristics

• Nail marks 

• Dents 

• Scratches 

• Bore Holes 

• Cracks and Splits 

All signs of a beautifully hand-crafted product of nature

Care Instructions: 

● Reclaimed furniture is not waterproof, heat resistant or immune to chemicals. Do not put hot dishes or cups on any surface, always use an insulated mat for protection. 

● Don’t use a protective cover containing rubber derivatives – it could react with the finish. 

● Dining tables should not be placed directly in front of a heat source, such as a radiator or underfloor heating as this will cause the humidity in the wood to drop resulting in some cracking. 

● Wooden products change colour with exposure to both natural and electric light. Rotate any ornaments to avoid patches of colour where an object has stood. 

● Sharp objects such as cutlery and pans can score the surface of your furniture, as can crockery being dragged across the top.

Cleaning Instructions 

● Spills should be removed immediately by dabbing the area using a clean damp cloth. Do not rub across the surface as this will damage the finish to the top of the table or cabinet. 

● We recommend cleaning with a damp cloth followed by a dry cloth. Never use vinegar, lemon juice or other cleaners containing acids, scouring powders or cream cleaners, which may contain abrasives. 

● Should you wish to apply a protective finish to your table, please apply a light coat of Osmo Wood Wax or Isoguard Natural Finish. Both products available on the internet. 

If your furniture becomes stained, scratched or chipped, or suffers other damage we recommend the following action. 

● Coloron Wood Dye 

Various colours are available to match the colour of your table. Simply follow the application instructions and then finish with a coat of Colron Refined Finishing Wax. 

● Ronseal Multi-Purpose Wood Filler 

Ideal for filling in cracks and splits and is available in various colours to match the finish of your table or cabinet. Once again follow the application instructions for best results.

Simply contact us at and a member of our trade team will be in touch

You can view our B2B prices using the following link (------) alterntatively you can email us at and memeber of our trade team will get in touch

You can place an order and pay by invoice however, we would require a deposit to be paid to secure all of the items

Yes, on all of our order invoices you can see a VAT breakdown. All of our prodcuts prices are including VAT.

Depending on the items you are looking at will effect the lead time. If you are working to a certain deadline we would suggest getting in touch to ensure we can fulfil what you are looking for. You can contact us at

We sell furniture so any business big or small can come and shop with us! We have supplied our products to a number of great companies across hospitality, retail and office settings!