Returns & Refunds

Refunds & Cancellations You have the right to cancel any online order within 14 days, except for:

  • Items that cannot be resold for health and hygiene reasons once unwrapped (e.g., mattresses, bedding, pillows).
  • Flat pack furniture that has been partially or fully assembled.
  • Bespoke items.

Bespoke Items "Bespoke for You" items are specially ordered and not held in stock. These items cannot be cancelled once ordered and accepted by FW Homestores. Carefully check your order confirmation and report any errors within 24 hours.

Returns & Collection Charges All returns are subject to a collection charge unless otherwise agreed. Collection charges may reach £159 depending on the area. For any questions, please call us on 0345 4677276.

Refund Process Once notified of the cancellation, we will refund you in full within 5 working days if you are eligible for a refund. Please review the above terms and conditions to establish eligibility. For further assistance, contact us at

Bankbond T/A FW Homestores, Barnstaple, 2 Howard Avenue, EX32 8QA | Company No: 05275061 | VAT No: 851549119 | Terms & Conditions

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