Delivery Information
At FW Homestores, we offer both free and charged delivery options depending on the product. To view the delivery fee, simply add the product to your basket. We strive to deliver all items simultaneously when possible, but some products may be dispatched from different locations and delivered on separate days with your permission.
We use our own vehicles and trusted couriers to deliver across the UK. Deliveries to the Scottish Highlands, UK Islands, and Europe may incur additional charges. For these areas, please contact us for an accurate delivery quotation.
Longer Lead Times For items with longer lead times, delivery dates will be arranged over the phone. Typically, most furniture items are delivered within 2 weeks. You will receive a text message and email confirming the delivery date and time. On the delivery day, our drivers will call you 30-60 minutes before arrival. Standard free delivery is to the doorstep only.
Deliveries & Communication After placing your order, you will receive a confirmation email with order details. For next-day delivery items, we will contact you the next working day to arrange delivery. Most in-stock products are delivered within 5 working days. We will keep you updated on orders with long lead times or out-of-stock items. All lead times are listed on the product page.
Order Amendments Orders can be amended before dispatch by emailing info@fwhomestores.co.uk. Made-to-order items can only be amended before production starts, typically within 5 working days. Delivery addresses can be changed up to 24 hours before the delivery date. To add items to your order, call us on 0345 4677276 or email with your order number and desired products.