To receive the most up to date information on your order please contact us at info@fwhomestores.co.uk. We will come back to you as soon as we possibly can. Due to exceptionally high demand, please allow us up to 5 working days to respond, although we typically will respond within 24h.
Staingard Furniture Insurance
Staingard furniture insurance is a type of protection plan that covers accidental damage, stains, and other types of damage to furniture. It is typically offered by furniture retailers or manufacturers as an optional add-on to the purchase of a furniture item.
The insurance can cover a range of issues, such as spills, rips, tears, and pet damage, among others. Staingard furniture insurance typically provides coverage for a set period, which can vary depending on the plan and the retailer. If a covered event occurs during the coverage period, the policyholder can file a claim and receive assistance with repairing or replacing the damaged furniture.
All Staingard Furniture Insurance Policies
Frequently Asked Questions
How do I get an update on my order status?
Can I change my delivery address?
You certainly can, to update your delivery address please email us at info@fwhomestores.co.uk Please note once your order has been arranged for delivery, unfortunately we cannot amend your delivery address.
Can I use Klarna and how does it work?
What is lowest price promise?
We work directly with the manufacturers to produce beautifully designed home furniture. We are designers and importers with many years of experience. We understand the cost of the materials and manage the production of our products efficiently to provide you with the best product at the best price possible.
Order scheduled but not ready to receive it?
Not to worry, we can hold your order for you. Please contact us at info@fwhomestores.co.uk to get this arranged. Please note, the more notice we receive in regards to holding your order the easier this will be to organise.
What does estimated dispatch mean?
Estimated dispatch is the typical conservative estimate of the amount of time it will take us to process your order to the shipping phase, and passed onto couriers for delivery. There is a small range of estimated times for different products which is determined by the stock levels, the location of the stock held or if the item is pre-built for order of specifically made-to-order.
How will I arrange a delivery date?
Point to Point will contact you via text, email & phone. All delivery dates will first be text to you and then confirmed by phone call. Failure to confirm the delivery date will void the delivery until confirmed. We endeavour to provide a personal service so that the delivery can be distributed and received accurately first time.
Am I eligible for finance?
Please visit Klarna's Eligibility Checker via this article to understand eligibility to use Klarna. For more details on how to get approved to use Klarna please also read this Klarna article
What do I do if I want a refund or return?
If you would like to return an item for a refund please contact us at info@fwhomestores.co.uk and a member of our team will help get this arranged
How can I track my order status?
Every order we receive will be assigned an individual tracking link, after the order has been processed to our delivery courier.
You can find a tracking link within the email confirmation we send you and in the my account section on the website.
To find your tracking simply login to your account by clicking the Login button in the top-right corner of every page, or by Clicking Here.
Once you have logged into your account, you will see My Orders. See Below...
From My Orders page, you can click on the order ID link, which will take you to the individual order page.
Once you are here you can simply click the Tracking link from the top of the screen which will open out your unique delivery tracking link managed by the Shipping provider, see image below for an example of a tracking link...
Quick Tracking: You can also check your Tracking info by opening the Customer Services dialogue box (labelled with a '?' question mark) in the bottom-right corner of each page, you will need your customer email address and order number to get to your order tracking link, please see below for screenshots.
STEP 1 - Open the dialogue box in bottom-right corner marked '?' , click on the 'Track' button...
STEP 2 - Enter your order number, email address and click the 'Track' button...
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